OUTBOARDPARTS.COM

VIEW  ORDER          Outboardparts.com Main Home Page          CHECK OUT

 Our Mistake? or Damaged Items: Please Click Here

Shipping Cost Explained

Wrong Item Policy:

First you need to contact us for a return authorization number.

     We expect the general public are not experts in the parts business. If you make a mistake, it is OK. We will work with you to get you the correct part, however you must give us the opportunity to rectify the problem. If you receive or have ordered an incorrect item, we will exchange that item for the correct item, with no restocking or shipping charge to you. All returns must be done within 30 days of the original purchase.  If you paid for second day air on the original item, we will ship the replacement item second day air with no additional shipping or stocking charges. Any difference in price (of the replacement item) will either be credited or charged to your credit card. If you choose to return an item and not exchange it for another item, a 20 percent charge for restocking, credit card fees, transaction percentages and original shipping will be subtracted from your reimbursement. If we are not able to replace your part with the correct part, there will be no charges from us and you will receive a full refund.

**** NO RETURNS ON ELECTRONIC PARTS... EXCHANGE ONLY ***

We keep to this policy without exception.

     Keep you warranty paperwork that is shipped in the box. Our electronic parts have long warranty from the manufacture. All electronic parts need to be returned to the manufacture if there is a problem. Most powerpacks and stators have either a one or two year warranty, unlike the outboard motor manufacturers where they only warranty electronics for 90 days.

     We only handle wrong item problems. The manufacturer handles all warranty/defective parts issues.
   
     Electrical parts may only be exchanged for a similar part. Example: A stator that was incorrect, for a stator that was correct. Example: A power pack that was incorrect, for a power pack that was correct. A trigger for a trigger.
   
     Electronic parts that have been installed, unless defective, may not be returned. If the electronic part is defective, then it is the manufacturer that processes the warranty. This is the reason that we deal with American companies. Any "defective" part is a warranty issue and is taken up with the warranty paperwork and the manufacturer. We do not determine if electronic parts are "bad". The manufacturer is the only entity that can do that for you. The ratio is less than 5% of the parts returned as "defective" actually are.

    The error rate is extremely high from customers and just as high for professional mechanics. That is why the manufacture has a technical support staff. They know the common installation errors that mechanics and customers make and can usually correct them over the phone or by e-mail. The CDI support staff has well over 100 years of combined experience.

     For your information... There are very few "outboard mechanics" that are capable of testing electronic parts. They simply do not own the specific and sometimes exotic equipment necessary to test every type of powerpack is made for every type of engine under the sun. Most of the small mechanical shops simply do exactly what you would do. They change out parts and make educated guesses until the engine starts to run again. At best they do a process of elimination based on the parts they can actually test with their equipment. The better mechanics rely on experience to make educated guesses.

     The manufacture has specific test equipment. Often they can lead you or your mechanic to a more accurate diagnosis, especially if you are turning back electronics are deemed "defective" and then found to be working fine. It's an industry wide problem and includes supposedly "certified" mechanic.

     The company that produced the part is the expert on that part. The company that produced the part is the only entity that we accept as being the expert. They do not give the customer a bad time. If the part is defective, they send out a replacement very, very fast.

     We will inspect the part for signs of installation. Even if you have a return authorization for an exchange as a wrong item, it is always under the condition that the part was not installed. The returned part must be complete with all the gaskets, brackets, hardware, and instructions, or no credit will be given. It must arrive in good condition, not damaged because it was sent back with no packing.

   Electrical parts include stator, coils, power packs, starters, triggers, and trim motors. ***Please see note at bottom of page, for a complete explanation.***

Return the incorrect item to:

Outboardparts

2936 Webber Place

Sarasota, Florida 34232

*****Please include your name, the order date and order ID number.*****

  Return Authorization

contact 941-351-4975

or e-mail dstiber@aol.com

We are not equipped to issue UPS call tags.

****A note about electronic parts.****

     Electronic parts are easily damaged.  Installing a good electronic part with another damaged or shorted part can immediately ruin the new part.  We are not equipped to test returned electronic parts. A few customers have had the impression that they can troubleshoot their electronics by buying and returning parts until the engine starts to run.  This means we would need to supply thousands of dollars of electronics to a customer to sell them just one part, pay the shipping back and forth many times, then somehow dispose of, or recondition and test everything they sent back.  The scenario we often encounter, is when a customer has consulted a mechanic on the phone. The mechanic indicated a likely part and a price. The price was high, so they looked on the net.  The customer then buys the part and it does not fix the problem.

     Please be sure the electronic part you order is the part that is defective, or be willing to keep the part for a spare.