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Returns and
Exchange Policy |
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Wrong Item Policy: |
First you
need to contact us for a return authorization number. |
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We expect
the general public are not experts in the parts business. If you make a mistake, it is OK.
We will work with you to get you the correct part, however you must give us the
opportunity to rectify the problem. If you receive or have ordered an incorrect item, we
will exchange that item for the correct item, with no restocking or shipping charge
to you. All returns must be done within 30 days of the original purchase. If you
paid for second day air on the original item, we will ship the replacement item second day
air with no additional shipping or stocking charges. Any difference in price (of
the replacement item) will either be credited or charged to your credit card. If you choose to return an item and not exchange it for another item,
a 20 percent charge for restocking, credit card fees, transaction
percentages and original shipping will be subtracted from your
reimbursement. If we are
not able to replace your part with the correct part, there will be no charges from us
and you will receive a full refund. |
| Electrical
parts may only be exchange for a similar part. Example: A stator that was incorrect or
defective, for a stator that was correct. Example: A power pack that was incorrect or
defective, for a power pack that was correct. A trigger for a trigger. |
Parts
that have been installed, unless defective, may not be returned. This is our biggest
problem. We will inspect the part for signs of installation. Even if you have a return
authorization, it is always under the condition that the part was not installed. The
returned part must be complete with all the gaskets, brackets, hardware, and instructions,
or no credit will be given. It must arrive in good condition, not damaged because it was
sent back with no packing. |
Electrical parts
include stator, coils, power packs, starters, triggers, and trim motors. ***Please see
note at bottom of page, for a complete explanation.*** |
Return the incorrect item to: |
Outboardparts |
3343 Woodmont Drive |
Sarasota, Florida 34232 |
*****Please
include your name, the order date and order ID number.***** |
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Return Authorization |
contact 941-351-4975 |
or e-mail dstiber@aol.com |
We are not
equipped to issue UPS call tags. |
Please do not
return items to the shipper, many items are drop shipped from different warehouses. You
will not receive credit if your returned parts are indiscriminately mailed to a warehouse
or a drop shipping supplier. |
| Customers occasionally send
these returns all over the place, without letting us know there was a problem. They send
packages back to the manufacturer, who has no idea it came from us. We
have no arrangements with manufactures to refund, track, credit or exchange returned
parts. All problems must be initially handled by us. |
****A note
about electronic parts.****
Electronic parts are easily damaged. Installing a good
electronic part with another damaged or shorted part can immediately ruin the new
part. We are not equipped to test returned electronic parts. A few customers have
had the impression that they can troubleshoot their electronics by buying and returning
parts until the engine starts to run. This means we would need to supply thousands
of dollars of electronics to a customer to sell them just one part, pay the shipping back
and forth many times, then somehow dispose of, or recondition and test everything they
sent back. The scenario we often encounter, is when a customer has consulted a
mechanic on the phone. The mechanic indicated a likely part and a price. The price was
high, so they looked on the net. The customer then buys the part and it does not fix
the problem. |
Please
be sure the electronic part you order is the part that is defective,
or be willing to keep the part for a spare. |
| For your assistance we have a complete and
comprehensive electronic troubleshooting guide in each section. If you are not sure, then
it is best to let a professional troubleshoot the engine and buy the parts from him. If he
is wrong then he eats the part. We cannot take back an electronic part. You would
not want to receive an electronic part from us that another customer may have
installed. Thank You |
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